SessionCam's enterprise-level solutions for Customer Experience Management are used by leading blue-chip companies across the world.
Our customers use SessionCam every day to solve a number of different business problems including:
Design & Usability
- seeing how customers really use a web site
- identifying problems and defects
- undertaking web site usability reviews
- supporting Multivariant Testing (MVT) programmes
Analytics
- understanding how a web site is being used
- generating new KPIs and metrics for management reporting
- gaining additional information and unique insight
- complementing existing web site analytic reporting
Conversion
- improving conversion rates for web page form submission
- understanding page to page drop-off rates
- understanding field-level drop-off rates
- reducing shopping basket abandonment
- reducing checkout abandonment
Re-marketing
- identifying re-marketing opportunities from online customer activity
- prioritising re-marketing activity
- initiating and delivering pro-active re-marketing activity using outbound calls, emails, SMS or web page offers
Management of Fraud and Compliance
- identifying abnormal customer behaviour
- maintaining a vault of recorded customer sessions for legal, audit and compliance purposes
- identifying 3rd party "rate raiding" attacks against online quote systems
Customer Problem Resolution
- resolving customer support requests quickly by seeing exactly what a customer has done on a web site
- enabling technical teams to easily re-create customer problems to allow root cause diagnosis
Gathering customer feedback
- gathering actionable insight from online customers before, during or after the completion of an online process
- linking customer feedback with recorded customer activity to see and understand the actual experience delivered to a customer that then prompted negative feedback
Monitoring customer experience
- monitoring the actual customer experience being delivered online
- identifying delivery of a degraded customer experience
- identifying unexpected customer demands on an online service.
Find out more
Contact our
sales team to find out more about the benefits SessionCam can deliver for your business.