Responding to cart/basket abandonment and thereby improving conversion rates has produced great benefits for existing SessionCam clients. If you know your customers are dropping out of your site it can be a huge frustration when you are not sure why. SessionCam will enable you to significantly improve form conversion.
Many on-line retailers and service providers experience abandoned customers. Thankfully, many of SessionCam’s clients have responded by pro-actively reaching back out to their customers who have abandoned carts and have rescued revenue what might otherwise have been lost.
Simply improving the User Experience of your website generates great benefit for your site and business. Almost all of our clients have made changes to their websites based on our website analytics tools, recording and replaying their real customers visiting their site.
Recording and replaying website sessions can be invaluable for creating positive outcomes for your contact centre, or for whoever becomes involved with conversations with your customers, be they sales, service or complaints. The Website Analytics reporting console is a valuable tool that empowers your contact centre team.