Common questions answered here: Web Analytics, Session Replay and SessionCam

You can add SessionCam to your web site in just a few minutes. Our simple tag is available to cut and paste onto your site or as a wordpress plugin (soon to be listed on Google Tag Manager).
We also create and check your SessionCam account in just a few moments – so recording can start as soon as you add the tags. We will send you login details to the SessionCam Console in the same short space of time.

Yes. SessionCam will work with all common technologies used for web site development including HTML, ASP, PHP, Ruby on Rails and JSP. Our tag can also be included in popular web site building platforms such as Word Press. Our tag is also configured to work on most older technologies. Typically, Flash sites cannot be recorded successfully.

SessionCam will record customer activity on any web browser that supports JavaScript. That includes browsers installed on mobile devices like an iPad or iPhone. Our session replay feature has been optimized and tested to work with the latest versions of the most common browsers including Internet Explorer, Firefox, Chrome, Safari and Opera.

No. We have developed our SessionCam tag so that it does not interrupt or degrade your customer’s experience when using your web site. Our tag has been optimized and compressed to minimize its file size. We also deliberately recommend you position our tag at the very end of your web page so that it is the last item to load and initialize. Our tag is also delivered from a Content Delivery Network and set to cache for 24 hours to eliminate the need for any repeated downloads from your site visitor.
We continuously monitor and benchmark the performance of our tag delivery to ensure it remains fast and efficient.

No. SessionCam uses a “software as a service” model. Simply include our tag within your web site and all aspects of our product are delivered from our secure, remote hosted solution. Our Tag can be found here: SessionCam Tag.

No. SessionCam uses a “software as a service” model. Simply include our tag within your web site and all aspects of our product are delivered from our secure, remote hosted solution. Our Tag can be found here: SessionCam Tag.

Our Tag can be found here: SessionCam Tag.

Yes. We have loaded out tags into some Tag Managers libraries, but others may not have completed this yet. Please contact us at SessionCam if you are planning on using a Tag Manager so we can ensure you have the correct tag for your specific tag manager. Email: support@sessioncam.com

We have three simple options:

• Free (yep, no cost at all for the free plan – just a limit of 500 page views recorded per month on 1 domain)
• $30 per month (this lets you record up to 10,000 page views per month)
• $3 for 1,000 page views recorded per month with a minimum of $30
• We also offer bespoke arrangements for large enterprises and corporate clients

If you want to convert your free plan to a paid plan, all you need to do is provide payment details, plus the number of page views you wish to record.
Visit our upgrade page and we will ensure the additional purchased pages are added to your account on the same day.

You get all these features on the paid plans:

• Access to all areas of the product including Ajax-enabled playback, activity insight (including exports, alerts and API), behavioural heatmaps, conversion insight and integration into Google Analytics
• Recording on multiple domains
• The ability to record both http: and https: traffic
• An unlimited number of user accounts to access our reporting console
• Recorded sessions stored for 90 days
• All future upgrades and enhancements included free of charge
• Email and web site support.

For the Free plan you get all these features, but only :

• 30 days storage
• Recording on one domain and one protocol (http or https) only
• One user account

Yes, for customers in the UK and EU, we are required to add VAT at applicable rates to the monthly cost.

Yes, you can! Simply follow the sign up now button.

Yes, you can! Simply follow the sign up now button.

Yes. The minimum spend is $30 per month. For that price you can record up to 10,000 page views per month.

Yes, you can try our free plan! Simply follow the Free Plan buttons on the pricing and plans page. The free account offers all the product features of SessionCam, recording up to 500 page views per month across a single domain.

We won’t tie you in to a long term contract. You only need to subscribe for a minimum one month period. You can close your account at any point but we believe you’ll generate a return on investment that will leave you wanting to continue to use SessionCam month after month.

Yes – so long as you don’t go below the minimum spend you can increase or decrease the volume of pages recorded per month at any point. Just contact us and we’ll organise it for you.

We want to keep our pricing policy simple and our costs clear and transparent. We also want our customers to be able to size a plan that matches their requirements exactly rather than find a plan that is the nearest fit to their needs.
What happens if I go over my plan’s limit on recorded page views?
No problem. Recording will be paused and you will be alerted. If you take no action, then recording will recommence at the beginning of the next month. If you choose to increase your limit, then can be arranged in just a few moments.
Even whilst paused or over limit, you will still have full access to the console and all recorded sessions.

Yes. Our enterprise offering would be appropriate if you would prefer any of these features or services:

• You want to record more than 500,000 pages per month
• You want professional help analysing results and/or making recommendations for enhancing your web site
• You want face-to-face and/or telephone based training and support during set-up and on-going operation
• You have bespoke integration requirements
• You want an enhanced SLA
• You want to commit to a longer-term contract.

Please reach out to us to find out more about our enterprise offering.